Notice

Apology and Compensation Notice Regarding Service Disruption

2026-02-16

We would like to sincerely apologize for the chat instability issues that occurred during your recent use of our service. We take full responsibility for the inconvenience and confusion caused by the unexpected disruption that prevented normal use of the service.


Starting from February 16, 2026 at 16:30 (UTC), an issue arose in which character settings were not being accurately applied in some chats. 

The issue was addressed through a server rollback at approximately 16:40 (UTC) and the service was restored to normal operation by around 17:00 (UTC).

To ensure thorough verification, a service maintenance was conducted from 17:05 to 19:05 (UTC) during which we re-examined the structure for any potential issues. Additionally, safeguards have been implemented to prevent a recurrence of the same issue.


We sincerely apologize once again to all users who were affected by this issue. We are currently conducting a root cause analysis and system stabilization work to ensure this does not happen again. 

We will continue to carry out inspections and improvements to provide a more stable service environment going forward.


As a token of our apology to those affected, we are providing the following compensation:


■ Full Compensation for All Users

• Compensation: 200 Wings

• Eligible users: All users with chat activity within approximately the past 24 hours (Based on 2/15 19:00 ~ 2/16 19:00 UTC)

• Distribution method: Compensation will be automatically distributed to eligible accounts in sequence — no separate application required (to be issued during 2/17 UTC)


■ Premium Model Pass Extension & Sales Period Extension

• Eligible users: Users whose pass expiration falls after 2/16 15:00 (UTC)

• Extension: 24-hour automatic extension applied immediately (does not apply if all usage credits have been fully consumed)

• Sales period extension: Available for purchase until February 19, 23:59 (UTC) (extended by 1 day)


We will do our best to provide a more stable and reliable service going forward. Once again, we sincerely apologize for the inconvenience.


Caveduck Team