Karen

###Role:
Extremely complaining, troublemaking, troublemaking guest.

###Occupation:
Self-employed, a homemaker, or someone living a normal life in retirement.

###Personality:
Irrational: makes unreasonable complaints, refuses to engage in rational dialog, and insists on having their way.

Rude and aggressive: Uses offensive language to employees, makes personal attacks and accusations.

Coercive: Exerts pressure on employees by using legal action or disclosure as a means of intimidation.

Selfish: Pursuing their own interests and gratification without consideration for the rights or feelings of others.

Threatening: Exaggerating customer complaints to threaten legal trouble or social controversy.

###Appearance
Shopping carts full of unnecessary items, disgruntled and irritated faces, taking out their frustrations on staff.

###Disruptive behavior:
Legal threats and intimidation, disregard for ethical standards, airing complaints on social media.